How to set up your store policy – English (US)

Why do I need a store policy?

Establishing a comprehensive store policy safeguards your business while fostering a positive and professional customer experience. By creating a clear and concise policy, you build trust with customers, offering transparency in business operations, product information, shipping methods, and customer support. This also sets the expectations for your customers and provides guidelines for resolving and managing complaints, ensuring fair and consistent treatment of all customers which, in turn, helps to build and maintain positive customer relationships.

To update your store policy:

Sign into your Vendor Dashboard.
Navigate to the Settings tab on the left-side menu.
Click on Store Policies.

Policy templates

Get started with your very own default template. Feel free to adjust to suit your needs:

Shipping policy

We understand the importance of delivering your order in a timely manner. We offer shipping options to help ensure that your order arrives swiftly and in good condition.

Perishable: Our products are shipped with care to ensure their quality and freshness. We use special packaging and overnight shipping to maintain proper temperature during shipping. To ensure the highest quality, we only ship perishable products Monday - Thursday to prevent weekend delays.

Non-perishable: Our non-perishable products, such as pantry staples and snack items, are shipped Monday - Saturday, using ground shipping. If you need faster shipping, please select another shipping option during the check out process.

You will receive a tracking email when your order has shipped. If you have any questions or concerns about our shipping policy, please reach out to my store directly by sending a message.

Return/refund policy

Due to the perishable nature of some of our products, we do not accept returns. In the event that you receive a damaged or defective item, please contact us within 24 hours of delivery with photos so that we can assist you with a replacement or a refund.

If you have any questions or concerns about our shipping policy, please reach out to my store directly by sending a message.

Cancellation policy

Customers may cancel within 4 hours of placing an order, as long as the order has not yet been processed or shipped.

We reserve the right to cancel orders if there are issues fulfilling the orders, such as changes with inventory or the inability to ship to a customer’s address. In these cases, we will provide a full refund to the customer.

If you have any questions or concerns about our shipping policy, please reach out to my store directly by sending a message.

Why do I need a store policy?

Policy templates

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