Why do I need a store policy?
Having a comprehensive store policy protects your business and helps to ensure that you provide a positive and professional experience for your customers.
Store policy builds trust with customers by providing clear and concise information about how you operate your business, including details about your products, shipping methods, and customer support. A clear store policy provides guidelines for resolving and managing customer complaints.
A story policy can help protect your business by setting expectations for your customers, resulting in reduced disputes
Having a store policy guarantees that you treat all customers fairly and consistently, which helps to build and maintain positive customer relationships.
Policy Templates
Get started with your very own default template. Feel free to adjust to suit your needs:
Shipping Policy
We understand the importance of delivering your order in a timely manner. We offer shipping options to help ensure that your order arrives swiftly and in good condition.
Perishable: Our products are shipped with care to ensure their quality and freshness. We use special packaging and overnight shipping to maintain proper temperature during shipping. To ensure the highest quality, we only ship perishable products Monday - Thursday to prevent weekend delays.
Non Perishable: Our non-perishable products, such as pantry staples and snack items, are shipped Monday - Saturday, using ground shipping. If you need faster shipping, please select another shipping option during the check out process.
You will receive a tracking email when your order has shipped.
If you have any questions or concerns about our shipping policy, please reach out to my store directly by sending a message.
Refund/Return Policy
Due to the perishable nature of some of our products, we do not accept returns. In the event that you receive a damaged or defective item, please contact us within 24 hours of delivery with photos so that we can assist you with a replacement or a refund.
If you have any questions or concerns about our shipping policy, please reach out to my store directly by sending a message.
Cancellation Policy
Customers may cancel within 4 hours of placing an order, as long as the order has not yet been processed or shipped.
We reserve the right to cancel orders if there are issues fulfilling the orders, such as changes with inventory or the inability to ship to a customer’s address. In these cases, we will provide a full refund to the customer.
If you have any questions or concerns about our shipping policy, please reach out to my store directly by sending a message.