If you need help with your order, message the vendor from your Purchases page:Choose your order
If you contacted the vendor more than 48 hours ago and they have not responded, use the chat bubble in the bottom right of your screen so we can help you. For qualifying orders, you’ll receive a refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the item description or photos.
Every Foraged vendor is an independent small food business. Shops on Foraged are run by vendors who have their own inventory and manage their own orders.
If you need help with an order, the vendor you purchased your order from is the best person to help you. Vendors can help if you need to:
- Check your order status
- Update your shipping address
- Make a change to your order
- Request a refund, return, or exchange
- Request a cancellation
The vendor can usually answer any questions you have about your order. You can check out this article to find out how to message a vendor. If the vendor is unable to help you, please reach out to Foraged Support Chat in the bottom right of the screen.