If there is an issue with processing your Foraged order, you’ll receive an automated email letting you know. If you can’t find the email, check your spam or junk mail folders.
If your order could not be processed, this may be because of:
- An issue processing the payment on the vendor’s end
- The shop being temporarily unable to accept orders or unexpectedly out of stock
- You used multi-seller checkout and one of the payments couldn’t be processed
If your order was cancelled by the vendor, this will be indicated in an automated email about the cancellation. We recommend that you contact the vendor directly with any questions.
Why couldn’t my multi-vendor purchase be completed?
When an order is placed using multi-vendor checkout, the purchase is processed as one transaction. If there is an issue processing the payment in one of the shops, the entire transaction will fail.
If you encounter issues with multi-vendor checkout, you will need to check out from each vendor individually by removing the items from your cart and re-adding them for separate orders from each individual vendor.
Why is the order still on my credit card or bank statement?
You may still see a pending authorization hold on your credit card or bank statement. This is a temporary hold, and Foraged hasn’t charged you for the order.
When you make a purchase, a hold is placed to ensure that sufficient funds are available for the transaction. When an order cannot be completed, the hold is typically removed from your statement within 2–5 business days.
If the hold is still on your statement after 5 business days, please contact your bank or card provider directly.
