If you contacted the vendor more than 48 hours ago and they have not responded, use the chat bubble in the bottom right of your screen so we can help you. For qualifying orders, you’ll receive a refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the item description or photos.
Every Foraged vendor is an independent small food business. Shops on Foraged are run by vendors who have their own inventory and manage their own orders.
If you suspect your purchase is lost in the mail, there are steps you can take to try to locate your package. You can also work with your vendor to get tracking information or file a shipping insurance claim, if necessary.
If your order’s tracking information shows that the order was delivered, first check whether someone else in your household or office accepted it. Also, sometimes it can take an extra day for the carrier to deliver the package, even if the tracking information says it was delivered. It’s possible the package arrived at your local postal facility or shipping hub, but just hasn’t made its way to your door yet.
Here are some things you can do to resolve your order:
Be sure to communicate with your vendor about your order status. Learn how to do so here.
Vendors are generally eager to provide great customer service and may be able to provide tracking information or work with you to find the best possible outcome.
If a shipping insurance claim needs to be filed with the shipping company, please fill out this form.
You will need to provide photos, the tracking number, and reason for claim.
If your package was not insured, you may be able to open a missing mail search request with the shipping carrier. Contact them directly for more information about their options.
Some factors like shipping and handling are outside of our control and issues like this can happen. Please contact Foraged Support through the chat bubble in the bottom right corner of your screen. Give a detailed description of your issue and we will work with you and the vendor to coordinate refund/replacement of the item(s), if applicable.
See if you’re eligible for a refund here.
While transit issues can happen to anyone, there are things you can do proactively to avoid them:
- Always review your shipping address prior to completing your order, even if this information has not changed recently.
- If the shipping carrier is not specified and you’ve had issues with mail delivery in the past, ask your vendor what service they use to ship their orders, and be prepared to make other arrangements if necessary.
- Ask the vendor if tracking and/or shipping insurance is included with the shipment. If not, ask if they can be added, especially if what you’re buying is valuable. While you may pay more to use these services, the added peace of mind may be worth it.
