What is the processing time for a product?
We encourage vendors to list Processing Time in the product description section of a listing page. The processing time is the the length of time between when you place an order and when the shop ships your order. Vendors can set the processing times for items in their shop. Because many of the products sold on Foraged […]
How is shipping calculated?
Foraged is an online marketplace consisting of thousands of small food businesses shipping their own products from different locations around the world. Vendors who ship these products are utilizing their own shipping methods to ensure a quick and seamless shipping transaction for you as a customer. Keep reading to learn more about shipping on Foraged. […]
What are my payment options?
Foraged makes it easy to purchase your favorite specialty foods online. Foraged currently accepts credit card, debit card, Apple Pay, and Google Pay as payment methods. If you have an issue with your payment method, please reach out through the chat bubble in the lower right-hand corner. For larger, wholesale orders, Foraged will send an […]
Why wasn’t my purchase completed?
If there is an issue with processing your Foraged order, you’ll receive an automated email letting you know. If you can’t find the email, check your spam or junk mail folders. If your order could not be processed, this may be because of: If your order was cancelled by the vendor, this will be indicated […]
How to add yourself to a product waitlist
Product waitlists are a way for vendors to offer an item seasonally, or intermittently, and still generate demand from it when it is not available. Once added to a waitlist, you will be able to get notified as soon as the product is back in stock and ready to purchase. To add yourself to a […]
How to leave a review
After your Foraged order has been completed, you will receive an email from Foraged with a link to complete a review of your product and order experience. We highly encourage you to leave a review for the benefit of our sellers and your fellow customers. If there is a more specific issue with your order, we ask […]
Can I return or exchange my purchase?
Each vendor can set their own return policies, which should be outlined in the vendor storefront under Store Policy. Not all vendors accept returns. If you have any questions about a product you received, please contact the vendor directly. You can learn how to do so here. If you like your purchase to be refunded, please read this […]
I want to change my order
Heads up! If you need help with your order, message the vendor from your Purchases page: Choose your order If you contacted the vendor more than 48 hours ago and they have not responded, use the chat bubble in the bottom right of your screen so we can help you. For qualifying orders, you’ll receive […]
I have an issue with my order
If you contacted the vendor more than 48 hours ago and they have not responded, use the chat bubble in the bottom right of your screen so we can help you. For qualifying orders, you’ll receive a refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the item description or photos. Every […]
How to get help with an order
If you need help with an order, the vendor you purchased your order from is the best person to help you. Vendors can help if you need to: The vendor can usually answer any questions you have about your order. You can check out this article to find out how to message a vendor. If the vendor […]
